A: All audio and video formats including: dss, mp3, wav, mov, mp4, aiff, mpeg4, wma, ra, CD, DVD, and more. We recommend that recordings be in mp3 format when possible.

A: The best method is to upload your audio file directly through our web site (free service). Simply click on the Upload Files link and follow the instructions provided.

Alternatively, you are welcome to provide us with an FTP link to your audio file, which we will upload onto our system (at a small fee).

We do not accept files sent via email. Email is often capped on size and is insecure.

A: You can have your CD/ DVD digitised by any professional digitising service in your area. Alternatively, you can download one of the many free or low-cost "ripping" software programmes. Two examples are:

Rip audio files: http://www.imtoo.com/dvd-audio-ripper.html
Rip video files: http://www.imtoo.com/dvd-ripper.html

Video files can be large, so lowish settings are recommended. We discourage ripping to video because of the file size, but one way to reduce the video file size is to upload to a site like Youtube and download the resulting flv file.

A: After transcribing your file, we will email you a WORD document of your transcript with an attached brief summary report of the job.

We can email transcripts in other formats on request.

A: We offer a range of turnarounds at different rates.

Please visit our rates page for more guidance.

A: Way With Words Group does not compromise on quality. We have a rigorous Quality Control process for reviewing transcripts prior to final completion.

Way With Words Group employs only the highest calibre transcribers locally and internationally and has made a considerable investment in its staff and management selection for this reason. Fewer than 5% of all applications of persons wishing to work for us as transcribers are eventually considered. Successful candidates undergo initial testing followed by an intensive period of training lasting up to three months.

A: If a client requires, we will sign a Non-Disclosure Agreement (NDA), Service Level Agreement (SLA), or other Confidentiality Agreement upon review.

See our Terms & Conditions for more details in this regard.

A: Way With Words Group transcription charges are based on the number of speakers in your recordings, the turnaround time you select, and whether or not you require time coding or download assistance. Some additional charges may apply.

Please visit our rates page for more guidance.

A: Many transcription companies outsource their work to "cheap" backend providers. This is often without client awareness or consent. This practice brings great risk to both confidentiality and quality of transcription and therefore outsourcing transcription work in this manner is unacceptable to Way With Words Group.

Generally, work required by our clients throughout South America is allocated to Way With Words Group South American-based contracted transcribers. In some cases, depending on turnaround, volume, and speaker accents, files may be allocated to a select group of our Way With Words Group experienced international English transcribers. All Way With Words Group transcribers are recruited, selected, trained, and contracted by Way With Words Group directly.

All Way With Words Group South American-based transcribers are contracted under the terms and provisions of the relevant Labour Relations requirements of that country and, after a process of assessment, training, and probation, sign employment contracts that intentionally include confidentiality and related security requirements.

A: Audio files can be uploaded any time, day or night, in any time zone.

Jobs start as soon as the files are uploaded and required terms and instructions are finalised between the company and the client.

A: Way With Words Group is an established international company having served over 3,000 clients globally since 2001.

Way With Words Transcription (South America) is a division of Way With Words Group, the brand of Way With Words Ltd (SA, UK).

Way With Words Group is a registered company or has points of presence in, among others, Brazil, Argentina, the United States, Canada, United Kingdom, Middle East, Singapore, Hong Kong, Japan, Australia and parts of Africa.

A: We request that invoices are settled on presentation. Please contact our Accounts Division to discuss any questions concerning payment.

Accepted forms of payment are:

Online payment.
Electronic Funds Transfer (EFT).

Visit our payment page for more details.